FAQ

Order from Monday to Thursday:
For any order placed before 3 p.m., your package will be shipped the same day.

Any order after 3 p.m. will be shipped the next day.

Order on Friday:
For any order placed before 3 p.m., your package will be shipped the same day.

Any order after 3pm will be shipped on Monday.

Order on Saturday or Sunday

Your order will be shipped on Monday.

If your package is indicated as delivered but you have not received it, it is possible that a logistical anomaly beyond our control has occurred. We are sorry.

Check that the package has not been left by the delivery person with a neighbor or the caretaker of your building.

If necessary, you can contact us via the form or on 04 69 96 56 65.

You have 14 days to return your products from the date you received your order.

The return is at your expense.

Please let us know at [email protected].

Products must be returned in good condition, in their original packaging, complete, unopened, unused, and properly protected to the following address:
CAMALO /APYFORME
PARK L'ORME LES SOURCES
ADRIENNE BOLLAND STREET F
42340 VEAUCHE

Reimbursement will be made no later than 30 days after the date of the claim.

If you are having trouble paying for your order by card or Paypal please follow these steps:

• accept cookies (they are necessary for placing the order)
• update your browser
• you can also test in private browsing

If none of these solutions have worked, please contact us directly via the form or on 04 69 96 56 65.

Following the redesign of our store, old orders placed before March 1, 2023 are no longer visible from your account.
Don't worry, we can give you all the information you need, just send us a quick email to [email protected].